Author(s): Kerry PattersonDownload
Publish: Published June 18th 2002 by McGraw-Hill (first published September 16th 2001)
ISBN: ISBN 0071401946 (ISBN13: 9780071401944)
Learn how to keep your cool and get the results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life’s most difficult and important conversations, say what’s on your mind, and achieve the positive resolutions you want. You’ll learn how to:
Prepare for high-impact situations with a six-minute mastery technique
Make it safe to talk about almost anything
Be persuasive, not abrasive
Keep listening when others blow up or clam up
Turn crucial conversations into the action and results you want
Some Reviews: 39,881 ratings 2,178 reviews in Goodreads.com
This book provides a really good (and simple!) mental model for how people behave in high-stakes conversations. When I look back on my personal experience, I can now see how both I and others fall into the same patterns again and again. But after reading this book, I am aware of it, I can reason about them and have concrete techniques how to facilitate dialogue and reach win-win outcome.
I listened this audiobook so that … maybe, just maybe, next time when I’m in a crucial conversation, the vague impression of these ideas would emerge from my subconsciousness, and inadvertently direct how I speak.