Crucial Conversations: Tools for Talking When Stakes Are High – Pdf


Author(s): Kerry PattersonDownload  

Publish: Published June 18th 2002 by McGraw-Hill (first published September 16th 2001)

ISBN: ISBN 0071401946 (ISBN13: 9780071401944)


Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life’s most difficult and important conversations, say what’s on your mind, and achieve the positive resolutions you want. You’ll learn how to:

Prepare for high-impact situations with a six-minute mastery technique
Make it safe to talk about almost anything
Be persuasive, not abrasive
Keep listening when others blow up or clam up
Turn crucial conversations into the action and results you want

Some Reviews: 39,881 ratings 2,178 reviews in


Gediminas rated it      
If I ranked books by a number of notes I make while reading them, this one would come on top of my list in 2016. 

This book provides a really good (and simple!) mental model for how people behave in high-stakes conversations. When I look back on my personal experience, I can now see how both I and others fall into the same patterns again and again. But after reading this book, I am aware of it, I can reason about them and have concrete techniques how to facilitate dialogue and reach win-win outcome.


Vicky rated it     
Reminds me to be considerate and gentle when ’emotions run wild and stakes are high’. It can be pretty hard in real life though. It’s not about the skills; it’s about letting go of your selfishness at that very moment. Willingness and self-control matter more than skills.
I listened this audiobook so that … maybe, just maybe, next time when I’m in a crucial conversation, the vague impression of these ideas would emerge from my subconsciousness, and inadvertently direct how I speak.
Lisa Smith

Lisa Smith rated it     
“Those who are skilled at crucial conversations routinely ask, ‘What do I want for myself, the other person, *and* the relationship?’ As you practice presenting this question to yourself at emotional times, you’ll discover that at first you resist it. When our brain isn’t functioning well, we resist complexity. We adore the ease of simply choosing between attacking or hiding–and the fact that we think it makes us look good.”
Jon williams

Jon williams rated it     
A good read worth while if you are looking to read this sort of thing. I liked the second book “Crucial Accountability” better there are definitely some food take aways from this book. Primarily context matters make sure you are able to have the conversations with an understanding of context, safety, and controlled emotion. At least that is what I took from it.
Cindy Pham

Cindy Pham rated it      
A very insightful book that breaks down all the guiding points to a productive conversation even when emotions are high. Communication and emotional intelligence are skills that everyone can always improve upon, and this book has encouraged me to think more deeply about the way I express myself and how I can do better.


Google DriveKerry Patterson Crucial Conversations: Tools for Talking When Stakes Are High pdf download



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