Delivering Happiness by Tony Hsieh Pdf free download


Author(s): Tony HsiehDownload  

Publish: Published June 7th 2010 by Grand Central Publishing (first published January 1st 2010)

ISBN: ISBN 0446563048 (ISBN13: 9780446563048)


You want to learn about the path that we took at Zappos to get to over $1 billion in gross merchandise sales in less than ten years. You want to learn about the path I took that eventually led me to Zappos, and the lessons I learned along the way. You want to learn from all the mistakes we made at Zappos over the years so that your business can avoid making some of the same ones. You want to figure out the right balance of profits, passion, and purpose in business and in life. You want to build a long-term, enduring business and brand. You want to create a stronger company culture, which will make your employees and coworkers happier and create more employee engagement, leading to higher productivity. You want to deliver a better customer experience, which will make your customers happier and create more customer loyalty, leading to increased profits. You want to build something special. You want to find inspiration and happiness in work and in life. You ran out of firewood for your fireplace. This book makes an excellent fire-starter.

Some Reviews: 50,179 ratings 2,100 reviews in

Jamie Suter

Jamie Suter rated it     
The book started with stories about the founder, which were funny, but also proved to illustrate how privileged and lucky he got with his opportunities in life.As it progressed, he started talking about the businesses he ran and what he has learned throughout that process. I could see this being relevant to a fellow entrepreneur, but I found it useless. Especially the part where he talks at length about the time after selling his first business and the internal struggle he went through because he had so much money and free time and didn’t know what he wanted to do with himself.

The last third of the book, where he finally started to discuss the Customer Service component on Zappos and how to integrate that into one’s own life, became useful and interesting. I was encouraged to share it with my co-workers and hope that they might be able to understand how Customer Service is something to which the entire company contributes.

Lastly, I wouldn’t have gotten through this book if not listening to it in the audio book format, but I still found the author’s voice very annoying!

Jason Schatz

Jason Schatz rated it     
This book reads like equal parts of 1) biography for Zappos and Tony Hsieh; 2) advertisement to work at Zappos and 3) insightful thoughts and approaches to building a culture in and around the science of happiness.Tony is driven by experiences and, to some extent, the pursuit of happiness. In the book. Happiness is about four things “Perceived control, perceived progress, connectedness, and vision (being a part of something bigger than yourself).” I don’t think I’ve dwelt on this very much in the past but I found some of the questions and thought processes around this really interesting.

Here are a few questions that Tony asks that have me in a contemplative mood:
* What are your values?
* What are you passionate about?
* What inspires you?
* What is your goal in life?
* What is your higher purpose?
* (same questions for your company rather than you as an individual)

All and all, I’m not sure I agree with everything presented in the book, but I do recognize the power of a strong culture and in my own experience I can tie these tribe-like periods of my life back to when I was extremely “happy”. It’s a great overall read and really gets you thinking.

Diana Nagy

Diana Nagy rated it     
What a great book this was. Tony Hseih is an inspiration to me. He may jot type grammatically correct in his employee emails but for zappos, it’s not their focus. is focused on the customer. On making sure the customer is pleased above and beyond. They even have a 365 day return policy for their products! This is a good book to read about Zappos, Tony Hseih’s rise with his employees to success including all the hardships he went through to get to where his company is now and it also gives you some very good advice about how your company should be ran on a daily basis. It prompts you to ask questions about your own business….what you could be doing to create a culture like zappos, to increase the customer satisfaction of your customers, to increase your employees satisfaction at work and so much more. As I was told by many, this book is not meant to be missed for any of you out there who have customers to deal with on a daily basis. It’s time to turn our country into a customer focused world!

Ricky rated it     
This book was written quite some time ago. It appeared on a recommendation list for entrepreneurs, I found the title comparatively interesting, so I got a copy from the library and started reading, and soon enough finished it. It was a brief and fun read.
I was puzzled initially by why the book was organized into three sections (1 Profits, 2 profits and passion, 3 profit passion and purpose), but it didn’t matter much coz I was just simply enjoying all the retrospective stories he was telling during his ventures from childhood, to Harvard, then to LinkExchange, and finally with Zappos. And the puzzle was only solved at the very end of the book where Tony gave a brief mention of a few research work on the frameworks of happiness, and I then realize the three sections were corresponding to three levels of happiness in terms their intensity and lasting duration.
I recommend everyone to read it, especially those who are still in the process of seeking a purpose in life or finding a path of their own definition of happiness.
Christina Jain

Christina Jain rated it      
Not many are cut out to follow in Tony’s bold steps but his experiment of creating a business rooted in culture and community has multiplied many times over the number of theoretical paths to success that I believed in.It’s incredible to see, though the voices of Zappos employees, customers, and partners, what can be cultivated under thoughtful leadership. The drama of how Zappos made it through its first 10 years of existence (including the many times Tony had to bet the farm for its survival) is the page-turning bonus.

There are few companies that operate like this. I hope that more people will read this book, not to copy the Zappos model (it’s not a good fit for all), but rather to find inspiration in it to daily make small improvements in their work lives and workplaces. Having read Delivering Happiness, I do believe it’s possible to find whatever we’re seeking sooner should all of us take the initiative to do the same.

Delivering Happiness by Tony Hsieh Pdf free download


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