Author(s): Tony HsiehDownload
Publish: Published June 7th 2010 by Grand Central Publishing (first published January 1st 2010)
ISBN: ISBN 0446563048 (ISBN13: 9780446563048)
You want to learn about the path that we took at Zappos to get to over $1 billion in gross merchandise sales in less than ten years. You want to learn about the path I took that eventually led me to Zappos, and the lessons I learned along the way. You want to learn from all the mistakes we made at Zappos over the years so that your business can avoid making some of the same ones. You want to figure out the right balance of profits, passion, and purpose in business and in life. You want to build a long-term, enduring business and brand. You want to create a stronger company culture, which will make your employees and coworkers happier and create more employee engagement, leading to higher productivity. You want to deliver a better customer experience, which will make your customers happier and create more customer loyalty, leading to increased profits. You want to build something special. You want to find inspiration and happiness in work and in life. You ran out of firewood for your fireplace. This book makes an excellent fire-starter.
Some Reviews: 50,179 ratings 2,100 reviews in Goodreads.com
The last third of the book, where he finally started to discuss the Customer Service component on Zappos and how to integrate that into one’s own life, became useful and interesting. I was encouraged to share it with my co-workers and hope that they might be able to understand how Customer Service is something to which the entire company contributes.
Lastly, I wouldn’t have gotten through this book if not listening to it in the audio book format, but I still found the author’s voice very annoying!
Here are a few questions that Tony asks that have me in a contemplative mood:
* What are your values?
* What are you passionate about?
* What inspires you?
* What is your goal in life?
* What is your higher purpose?
* (same questions for your company rather than you as an individual)
All and all, I’m not sure I agree with everything presented in the book, but I do recognize the power of a strong culture and in my own experience I can tie these tribe-like periods of my life back to when I was extremely “happy”. It’s a great overall read and really gets you thinking.
I was puzzled initially by why the book was organized into three sections (1 Profits, 2 profits and passion, 3 profit passion and purpose), but it didn’t matter much coz I was just simply enjoying all the retrospective stories he was telling during his ventures from childhood, to Harvard, then to LinkExchange, and finally with Zappos. And the puzzle was only solved at the very end of the book where Tony gave a brief mention of a few research work on the frameworks of happiness, and I then realize the three sections were corresponding to three levels of happiness in terms their intensity and lasting duration.
I recommend everyone to read it, especially those who are still in the process of seeking a purpose in life or finding a path of their own definition of happiness.
There are few companies that operate like this. I hope that more people will read this book, not to copy the Zappos model (it’s not a good fit for all), but rather to find inspiration in it to daily make small improvements in their work lives and workplaces. Having read Delivering Happiness, I do believe it’s possible to find whatever we’re seeking sooner should all of us take the initiative to do the same.
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